Service operations

In the "Profile" section, you can perform the following service operations:

Change PIN

To change your PIN in Hideez Authenticator, follow these steps:

  1. Open the "Profile" section and click "Change PIN".

  2. Enter your current PIN.

  • You have three attempts to enter the current PIN.

  • If you enter the incorrect PIN three times, you will not be able to change it until you successfully authenticate using the correct current PIN.

  • PIN change is only possible after entering the current PIN, even if biometric login is enabled.

  1. Set a new PIN and confirm it.

Note: Remember your new PIN! If you forget it, you will need to delete the key and register it again.

Restrictions:

  • You have 10 attempts to enter your PIN.

  • After 5 unsuccessful attempts, each subsequent attempt can only be made after 3 minutes.

  • If you enter the wrong PIN 5 more times after that, all data in the app will be erased, and you will no longer be able to use your accounts for authentication.

Enable Biometric Authentication

You can enable biometric authentication alongside your PIN to access your authentication accounts.

  1. Open the "Profile" section.

  2. Enable biometrics by toggling the switch.

  3. Scan your fingerprint using the fingerprint scanner.

Once enabled, biometrics can be used to log in to the app without entering your PIN.

Note: You can disable biometrics and use only your PIN. However, this reduces security, and we do not recommend it.

Interface Language

You can choose from the available interface languages:

  • English

  • Ukrainian

Quick Guide

This section provides an overview of the app's key features.

Help

In this section, you will find:

  • Links to documentation with a complete list of app features.

  • An option to submit a support request to our team.

About the App

Here, you can request a trial version of the software.

Submit a Report

If necessary, you can send a report to improve the product or investigate a specific issue.

Note: Log files containing event records do not store or collect personal information.

Data Erasure

You can erase all data from the app:

  1. Tap "Log Out" and select "Erase All Data".

  1. Alternatively, tap "Log Out" on the login screen and confirm your action.

Attention: After you erase all data in the application, you will no longer be able to:

  • Use your account to log in to the server.

  • Generate OTP passwords.

  • Unlock your workstation.

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