Service operations
Last updated
Was this helpful?
Last updated
Was this helpful?
In the "Profile" section, you can perform the following service operations:
To change your PIN in Hideez Authenticator, follow these steps:
Open the "Profile" section and click "Change PIN".
Enter your current PIN.
Set a new PIN and confirm it.
Restrictions:
You have 10 attempts to enter your PIN.
After 5 unsuccessful attempts, each subsequent attempt can only be made after 3 minutes.
If you enter the wrong PIN 5 more times after that, all data in the app will be erased, and you will no longer be able to use your accounts for authentication.
You can enable biometric authentication alongside your PIN to access your authentication accounts.
Open the "Profile" section.
Enable biometrics by toggling the switch.
Scan your fingerprint using the fingerprint scanner.
Once enabled, biometrics can be used to log in to the app without entering your PIN.
You can choose from the available interface languages:
English
Ukrainian
This section provides an overview of the app's key features.
In this section, you will find:
Links to documentation with a complete list of app features.
An option to submit a support request to our team.
Here, you can request a trial version of the software.
If necessary, you can send a report to improve the product or investigate a specific issue.
You can erase all data from the app:
Tap "Log Out" and select "Erase All Data".
Alternatively, tap "Log Out" on the login screen and confirm your action.
Attention: After you erase all data in the application, you will no longer be able to:
Use your account to log in to the server.
Generate OTP passwords.
Unlock your workstation.